This dynamic Senior Business Analyst with a bachelor’s degree in Computer Information Systems has experience in IT support and systems training. Recent experience includes onsite and cloud server networking. Systems experience includes Salesforce, SQL, Azure, Azure DevOps, VMWare, ESXi, SharePoint and AWS.

Additional qualifications include:

• Implemented Salesforce, HR management software and Microsoft products along with training, updating and troubleshooting
• Integrated Salesforce with other platforms (Slack, RingCentral, Asana Project Management Software)
• Created and administered Sales and Service Apps on Salesforce and utilized various tools such as Flows for Automation
• Managed system updates and scheduled downtime as needed