This technical Senior Business Analyst with a bachelor’s degree in Biochemistry and a certification in Business Strategy/Contract Law is a scrum master with more than 6 years of experience working within publicly traded companies. Expertise includes SQL, SQL reporting, queries, data analysis, both front-end and back-end development/testing and UAT. Industry experience includes insurance, retail, banking and consumer services. Systems experience includes SQL, Power BI, Tableau, Spotfire and Excel.

Additional qualifications include:

• Engaged with software developers, QA, omplementation team and collaborated with onshore/offshore dev/testing team to ensure business/user requirements were on target and delivered on time
• Analyzed workflow systems to identify opportunities for improvement and developed flow charts using Lucidchart
• Provided end-user training during product development, identified potential technical issues and design flaws
• Re-engineered and re-designed claims process and policy management providing customers options on filing claims online and reducing call center call volume
• Assisted in developing test plans, test cases and performed UAT for both front and back-end
• Provided training, documentation and change requests for new developments
• Designed of a system facilitating completion of online mortgage transactions and minimized customer service expenses