This talented Help Desk Analyst currently pursuing a Comp TIA certification has more than 3 years of experience as a direct service provider. Recent experience includes working with third-party ISPs, troubleshooting network issues and setting up Wi-fi networks, TVs, iPads, smartphones, video games, printers and computers/laptops for clients. System experience includes DSPs, CILA EMR software, Microsoft 365, Azure and Active Directory.

Additional qualifications include:

• Set up employee smart devices and connected them to Asana
• Maintained Asana workflow software for projects
• Set up office networks, hardware installations and provided remote troubleshooting for network outages
• Skilled in hardware installations and work stations