Help Desk Analyst/System Administrator

264413 | Contract

This hard-working Help Desk Analyst/System Administrator with 5 years of experience supporting and maintaining PCs and servers. Recent experience includes providing Windows 10 support & infrastructure support of Server 2012 to 2019, providing remote 1st level support coast to coast and assisting with Windows 7 to 10 upgrades on Dell and Panasonic laptops.

Additional qualifications include:

  • Assisted with Windows Server updating & service restarts via RDP and used ManageEngine support and ticketing to address & resolve user issues
  • Provided support on Windows 7 & 10 support on HP and MS Surface Pro laptops and HP desktops
  • Provided administrative tasks for Windows Server including updates and services monitoring
  • Managed O365 admin center for user account creation, deletion and license management
  • Disposed of deprecated PC hardware, secure erase of and physically removed hard drives