By Laurie Vicente, CSMP | February 26, 2021

This marks continued recognition in service excellence for the growing Chicago-based firm

CHICAGO, Illinois – (February 26, 2021)Brilliant®, an award-winning direct-hire, consulting and business solutions firm specializing in accounting, finance and technology, announced its win for ClearlyRated’s 2021 Best of Staffing® Client, Talent, and Employee awards. Winners are proven industry leaders in service quality based entirely on ratings provided by the clients, candidates, and internal employees they serve.

The announcement marks the second time Brilliant was recognized in the Best of Staffing Client category and the sixth time to win in Talent Service satisfaction. This was the first year the Employee award was offered.

“We are extremely proud to earn ClearlyRated’s Best of Staffing recognition for service quality in all three categories, especially after such a unique year,” says Sheldon Schur, CEO of Brilliant. He continues, “As we help our business partners find talent and assist job seekers land new roles, we make sure our service quality is top priority. Knowing they appreciate our efforts makes it even more rewarding—particularly our own team. We are truly honored.”

Best of Staffing 2021 Client Satisfaction

Client Satisfaction
Brilliant received a Net Promoter Score (NPS) of 66% for its Client Service, significantly above the industry average of 28%. The firm received a 9 or 10 out of 10 (promoter category) in satisfaction scores from 72% of its client customer base. This is significantly above the industry average of 38% for client promoters.

Best of Staffing 2021 Talent Satisfaction

Talent Satisfaction
Brilliant received an NPS of 59% for its Talent Service, significantly above the industry average of 18%. The firm received a 9 or 10 out of 10 in satisfaction scores from nearly 75% of its placed candidates. This is significantly higher than the industry’s average of 40% for candidate promoters.

Best of Staffing 2021 Employee Satisfaction

Employee Satisfaction
Brilliant received an NPS of 62% for its Employee Service, above the industry average of 55%. The firm received a 9 or 10 out of 10 in satisfaction scores from nearly 70% of its internal team. This is above the industry’s average of 67% for internal staff.

On average, clients, candidates, and employees of winning agencies are twice as likely to be completely satisfied with the services provided compared to those working with non-winning agencies.

To learn more, visit the Brilliant website.

About Brilliant®

Brilliant is an award-winning direct-hire, contingent labor and business solutions practice specializing in accounting, finance and technology for the Midwest and Southeast regions of the U.S. labor markets. We believe our talent is brilliant as we represent some of the highest-quality accounting, finance and technology professionals across the nation. We partner with businesses looking for consultative or permanent resources in the areas of accounting, finance, tax, audit, financial systems and technology. Many of our team members are former accounting and finance experts from the Big 4 audit and accounting firms who know the market and industry like no other.

Since our inception in 2009, we have ranked on major lists including Forbes America’s Best Professional Recruiting Firms (No. 2 in 2018), Forbes America’s Best Executive Recruiting Firms, Crain’s Chicago Business Fast 50 (No. 1 in 2015), Staffing Industry Analysts Fastest-Growing U.S. Staffing Firms (No. 2 in 2015), ClearlyRated’s Best of Staffing Talent, ClearlyRated’s Best of Staffing Client, Inc. 5000, Best Places to Work South Florida, 101 Best and Brightest Companies to Work For®, and others.

Let Brilliant be your trusted party for your hiring and business solutions. Learn more at, 312.582.1800 or on social media @BrilliantFS.

About ClearlyRated

Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at

About Best of Staffing
ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and placed talent. Award winners are showcased by city and area of expertise on—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated ratings and testimonials.


Media Contact:
Laurie Vicente
Senior Director of Marketing & Communications

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