CHICAGO, Illinois – (February 8, 2023)—Brilliant®, a leading direct-hire, consulting and business solutions firm specializing in accounting, finance and technology, announced today they have won the Best of Staffing® Client, Talent, and Employee Awards for providing an exceptional experience to their clients, candidates, and employees. ClearlyRated’s Best of Staffing® Award winners are proven industry leaders in service quality based entirely on ratings provided by their clients, candidates, and internal employees they serve.
The announcement marks the eighth time the firm has won Best of Staffing Talent, the fourth time winning Best of Staffing Client and the third year winning in Best of Staffing Employee.
“We are proud to be recognized by ClearlyRated’s Best of Staffing program in all three categories,” says Sheldon Schur, CEO, Brilliant. “Our goal is always to give our business partners, candidates, and internal team members the best experience possible. We are honored and will continue to make service excellence a priority in our business.”
ClearlyRated surveyed Brilliant’s engaged clients, working candidates, and current employees on their level of satisfaction, and asked on a scale of 0 to 10 if they would recommend the firm to a friend or colleague—resulting in a Net Promoter Score (NPS). NPS is a commonly used metric to measure customer satisfaction.
Nearly 75% of Brilliant’s clients rated the firm a 9 or 10 in satisfaction resulting in an NPS of 69%, significantly above the industry average of 31%.
Nearly 80% of Brilliant’s working candidates rated the firm a 9 or 10 in satisfaction resulting in an NPS of 60%, significantly above the industry average of 19%.
Nearly 70% of Brilliant’s team members rated the firm a 9 or 10 in satisfaction resulting in an NPS of 61%, above the industry average of 57%.
On average, clients of winning agencies are more than 70% more likely to be completely satisfied and candidates who have been placed by winning agencies are 80% more likely to be completely satisfied with the services provided compared to those working with non-winning agencies.
To learn more, visit the Brilliant website.
Brilliant is an award-winning direct-hire, contract and consulting practice specializing in accounting, finance, audit, tax, technology and business solutions for the Midwest and Southeast regions of the U.S. labor markets.
Brilliant represents top talent from across the nation and partners with businesses looking for consultative or permanent resources in the areas of accounting, finance, audit, tax, financial systems, data analytics, technology, and more. Brilliant provides the business solutions needed to help its client base achieve their goals. Many of the firm’s team members are former accounting, finance and technology experts from the Big 4 audit and accounting firms, and other Fortune 500 companies who know the market like no other.
Since its inception in 2009, Brilliant has ranked on major lists, including Forbes America’s Best Recruiting and Temporary Staffing Firms, Forbes America’s Best Professional Recruiting Firms (No. 2 in 2018), Forbes America’s Best Executive Recruiting Firms, Crain’s Chicago Business Fast 50 (No. 1 in 2015), Staffing Industry Analysts Fastest-Growing U.S. Staffing Firms (No. 2 in 2015), ClearlyRated’s Best of Staffing Talent, ClearlyRated’s Best of Staffing Client, Inc. 5000, Best Places to Work South Florida, 101 Best and Brightest Companies to Work For®, and more. To learn more about Brilliant’s solutions, visit www.brilliantfs.com, email [email protected] or call 312.582.1800.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Staffing
ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients, placed talent, and internal employees. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.
Senior Director of Marketing & Communications