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Business Systems Helpdesk




Job Number: 119777
Offered Through: Brilliant Technology Staffing
Job Location: Chicago, IL
Job Type: Contract
Degree:
Job Post Date: 12/03/2018
Job Description:

 

Our client is looking for a Business Systems Helpdesk associate. This client is a home improvement and home furnishing company, specializing in installed carpet, flooring, and window treatments. The company operates in more than 75 metropolitan areas in the United States. Founded in 1959, they have been named the countrys 1 or 2 Specialty Flooring Retailer (in total dollar amount of sales). The Business Systems Helpdesk is a direct hire role located in Chicago, IL

Business Systems Helpdesk Responsibilities:

  • The Business Systems Helpdesk Administrator provides both phone and on-site support for a variety of applications used by users across all levels of our organization.
  • From diagnosing and resolving business system problems to maintaining records of all business system issues, employee communications, and resolution actions, they ensure a seamless experience meeting all SLA requirements.
  • Deployment of cell phones and tablets

Business Systems Helpdesk Requirements:

  • Bachelors Degree or equal experience in the field (Verizon, Sprint, T-Moblie)
  • Solid understanding of testing types and processes.
  • Proficiency in MS Office, Siebel experience a plus.
  • Excellent troubleshooting experience.
  • Strong problem-solving and analytical skills.
  • Strong Attention to detail

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