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Desktop Support Level 2




Job Number: 119713
Offered Through: Brilliant Technology Staffing
Job Location: Baton Rouge, LA
Job Type: Contract
Degree:
Job Post Date: 11/19/2018
Job Description:

Our client is looking for a Desktop Support Level 2 associate who will be responsible for managing all IT-related security and safety issues within the company. The client is a North American manufacturer and distributor of agricultural fertilizers, based in the suburbs of Chicago, IL. They are the global leader in turning natural gas into nitrogen. They employ 3,000 people in nine countries throughout the world. The Desktop Support Level 2 associate is a 2 month contract role located in Donaldsonville, LA.

 

Desktop Support Level 2 Responsibilities:   

  • Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.
  • Configures workstations for new users and upgrades existing equipment and software.
  • Sets up and maintains network and telecommunication systems.
  • Troubleshoots LAN, server and connectivity issues.
  • Utilizes ticketing system, when necessary.  
  • Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.  

 

 

Desktop Support Level 2 Requirements:

  • 3 years of experience  
  • Bachelors Degree Preferred
  • Proven experience to plan and accomplish tasks.
  • Leads and directs the work of others.
  • Must possess a working knowledge of hardware components and configurations.
  • Must have strong software experience.

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