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Net Promoter Score

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Net Promoter Score

We partnered with ClearlyRated®, an independent research firm, to survey our working candidates on their level of satisfaction with Brilliant. This process was done through a key measurement tool called Net Promoter Score (NPS) which gauges customer satisfaction by asking:

How likely are you to recommend our brand to a friend or colleague?

Talent
Nearly 70 percent of our working candidates rated Brilliant a 9 or 10 out of 10, giving us an NPS of 69.7 and an average score of 8.9 in talent satisfaction. That’s significantly above the industry average NPS of 45 percent and average industry score of 7.9. This means our candidates would recommend us above our competitors.

Client
For our client contacts, more than 70 percent rated Brilliant a 9 or 10 out of 10, giving us an NPS of 72.6 and an average score of 9.2! This is significantly above the Staffing Industry average NPS of 11 percent and average score of 7.7.

We value the feedback of our candidates and clients and make it our mission to make people’s lives better.

To learn more about Brilliant’s NPS, email Senior Director of Marketing, Laurie Vicente, at Lvicente@brilliantfs.com.

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News

Brilliant™ Reports Elevated Number of Open Positions in Accounting, Finance and IT Moving into Q2 20
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Monday, March 18, 2019
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Brilliant™ Named One of the Nation’s Best and Brightest Companies to Work For® Five Years in a Row E
Thursday, January 31, 2019
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