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Net Promoter Score

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Extraordinary Customer Satisfaction.

We partnered with an independent research firm called Inavero to survey our working candidates on their level of satisfaction with Brilliant. This process was done through a key measurement tool called Net Promoter Score (NPS) which gauges customer satisfaction by asking:

How likely are you to recommend our brand to a friend or colleague?

Nearly 70 percent of our working candidates rated Brilliant a 9 or 10 out of 10, giving us an NPS of 52 percent and an average score of 8.3. This is well above the Staffing Industry average NPS of 21 percent and average score of 7.7, and means our customers would recommend us above our competitors.

For our client contacts, almost 70 percent rated Brilliant a 9 or 10 out of 10, giving us an NPS of 56 percent and an average score of 8.3. This is significantly above the Staffing Industry average NPS of 4 percent and average score of 7.4.

Both of our NPS ratings validate Brilliant’s mission of making people’s lives better and proves that we consistently offer extraordinary customer satisfaction. This puts us right in line with customer-service masters like Zappos, Costco, Apple and Southwest!

To learn more about Brilliant’s NPS, email Marketing Director, Laurie Canning, at Lcanning@brilliantfs.com.

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