Back 

Net Promoter Score

Awards and Recognitions Banner

Extraordinary Customer Satisfaction.

We partnered with an independent research firm called Inavero to survey our working candidates on their level of satisfaction with Brilliant. This process was done through a key measurement tool called Net Promoter Score (NPS) which gauges customer satisfaction by asking:

How likely are you to recommend our brand to a friend or colleague?

Nearly 70 percent of our working candidates rated Brilliant a 9 or 10 out of 10, giving us an NPS of 52 percent and an average score of 8.3. This is well above the Staffing Industry average NPS of 21 percent and average score of 7.7, and means our customers would recommend us above our competitors.

For our client contacts, almost 70 percent rated Brilliant a 9 or 10 out of 10, giving us an NPS of 56 percent and an average score of 8.3. This is significantly above the Staffing Industry average NPS of 4 percent and average score of 7.4.

Both of our NPS ratings validate Brilliant’s mission of making people’s lives better and proves that we consistently offer extraordinary customer satisfaction. This puts us right in line with customer-service masters like Zappos, Costco, Apple and Southwest!

To learn more about Brilliant’s NPS, email Marketing Director, Laurie Canning, at Lcanning@brilliantfs.com.

Employer? Tell us your hiring needs.





           




Need More Info? Call Us 312.582.1800

News

Chicago’s Fastest-Growing Company in 2015 Remains on Crain’s Fast 50 for Three Years in a Row
Chicago’s Fastest-Growing Company in 2015 Remains on Crain’s Fast 50 for Three Years in a Row
Friday, June 23, 2017
Brilliant™ Reports Widespread Open Roles for Accounting and Finance with a Spike in Information Tech
Brilliant™ Reports Widespread Open Roles for Accounting and Finance with a Spike in Information Tech
Tuesday, June 13, 2017
Brilliant™ Named One of Chicago’s Best and Brightest Companies to Work For® Four Years in a Row
Brilliant™ Named One of Chicago’s Best and Brightest Companies to Work For® Four Years in a Row
Thursday, June 1, 2017
Brilliant™ Named on Forbes List of America’s Best Recruitment Firms in 2017
Brilliant™ Named on Forbes List of America’s Best Recruitment Firms in 2017
Thursday, May 4, 2017

Brilliant Weekly

Get the latest industry news affecting accounting, finance and information technology professionals every week.

Check Out This Week's Edition »

SUBSCRIBE

Sign up for our weekly emails to receive the latest information and news about Brilliant and other industry content.

Sign Up Now »