Extraordinary Customer Satisfaction.
We partnered with an independent research firm called Inavero to survey our working candidates on their level of satisfaction. This was done through a key measurement tool called Net Promoter Score (NPS) which gauges customer satisfaction by asking: How likely are you to recommend our brand to a friend or colleague? Nearly 70 percent of our working candidates rated Brilliant a 9 or out of 10, giving us an average score of 8.3 and an NPS of 52.3 percent. This is significantly above the Staffing Industry average of 21 percent and means our customers would recommend us above our competitors. This puts Brilliant right in line with customer-service masters like Zappos, Costco, Apple and Southwest!