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Net Promoter Score

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Net Promoter Score

We partnered with ClearlyRated®, an independent research firm, to survey our working candidates on their level of satisfaction with Brilliant. This process was done through a key measurement tool called Net Promoter Score (NPS) which gauges customer satisfaction by asking:

How likely are you to recommend our brand to a friend or colleague?

Talent
Nearly 80 percent of our working candidates rated Brilliant a 9 or 10 out of 10, giving us an NPS of 70 percent and an average score of 8.9 in talent satisfaction. That’s significantly above the industry average NPS of 24 percent and average industry score of 7.9. This means our candidates would recommend us above our competitors.

Client
For our client contacts, nearly 75 percent rated Brilliant a 9 or 10 out of 10, giving us an NPS of 73 percent and an average score of 9.2! This is significantly above the Staffing Industry average NPS of 11 percent and average score of 7.7.

We value the feedback of our candidates and clients and make it our mission to make people’s lives better.

To learn more about Brilliant’s NPS, email Senior Director of Marketing, Laurie Vicente, at Lvicente@brilliantfs.com.

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News

Brilliant™ Reports an Increase in the Number of Open Accounting, Finance and IT Positions Moving int
Brilliant™ Reports an Increase in the Number of Open Accounting, Finance and IT Positions Moving int
Tuesday, June 11, 2019
Brilliant™ Expands into Dallas-Fort Worth Labor Market
Brilliant™ Expands into Dallas-Fort Worth Labor Market
Tuesday, April 9, 2019
Brilliant™ Ranks No. 22 on Forbes 2019 List of America’s Best Professional Recruiting Firms
Brilliant™ Ranks No. 22 on Forbes 2019 List of America’s Best Professional Recruiting Firms
Wednesday, March 27, 2019
Brilliant Wins ClearlyRated’s 2019 Best of Staffing® Talent Award for Fourth Consecutive Year
Brilliant Wins ClearlyRated’s 2019 Best of Staffing® Talent Award for Fourth Consecutive Year
Thursday, February 7, 2019

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