Net Promoter Score
We partnered with ClearlyRated®, an independent research firm, to survey our working candidates on their level of satisfaction with Brilliant. This process was done through a key measurement tool called Net Promoter Score (NPS) which gauges customer satisfaction by asking:
How likely are you to recommend our brand to a friend or colleague?
Nearly 80 percent of our working candidates rated Brilliant a 9 or 10 out of 10, giving us an NPS of 70 percent and an average score of 8.9 in talent satisfaction. That’s significantly above the industry average NPS of 24 percent and average industry score of 7.9. This means our candidates would recommend us above our competitors.
For our client contacts, nearly 75 percent rated Brilliant a 9 or 10 out of 10, giving us an NPS of 73 percent and an average score of 9.2! This is significantly above the Staffing Industry average NPS of 11 percent and average score of 7.7.
We value the feedback of our candidates and clients and make it our mission to make people’s lives better.
To learn more about Brilliant’s NPS, email Senior Director of Marketing, Laurie Vicente, at Lvicente@brilliantfs.com.